Exchange / Return Policy

Barbarian Bands Exchange/Return Policy

Effective Date: 9/16/2024

1. Introduction

At Barbarian Bands, we want you to be completely satisfied with your wedding band. If for any reason you are not satisfied with your purchase, we offer a straightforward Exchange/Return Policy. This policy outlines the process for exchanging or returning your band and the terms under which these actions can be taken.

 

2. Exchange/Return Eligibility

You may exchange or return your wedding band for any reason within 90 days of the original purchase date, provided that:

• The band is in its original, unworn condition.
• The band is returned with its original packaging, including any included documentation or accessories.
• The exchange/return request is initiated within 90 days from the purchase date.

 

3. How to Initiate an Exchange/Return

To begin the exchange or return process, follow these steps:

Contact Us: Send an email to contact@barbarianbands.com. Include the following information in your email:

• Full name
• Order number
• Reason for exchange or return
• Whether you would like an exchange or a return (please specify the desired item for exchange if applicable) 

Return Shipping: Carefully package the band in its original packaging. Attach the return label (if applicable) we provide to you.

 

4. Processing Exchanges and Returns

Exchanges: If you have requested an exchange, we will ship the replacement band once we receive and inspect the original band. Any price differences between the original and exchanged items will be handled according to our current pricing and shipping policies.

Returns: Once we receive and inspect the returned band, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear on your account.

 

5. Non-Eligible Exchanges/Returns

Please note that we are unable to accept exchanges or returns for the following:

• Bands that show signs of wear or have been altered or resized.
• Items returned outside of the 90-day window from the purchase date.

 

6. Shipping Costs

For Returns: If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, you may be responsible for the cost of return shipping, although we cover most returns.

For Exchanges: If an exchange is requested, we will cover the return shipping costs in most cases.

 

7. Contact Information

For any questions or to initiate an exchange or return, please contact us at contact@barbarianbands.com.

 

8. Policy Updates

Barbarian Bands reserves the right to update or modify this Exchange/Return Policy at any time. Changes will be posted on our website, and the updated policy will apply to all new purchases made after the effective date of the change.

 

9. Legal Rights

This policy does not affect your statutory rights. You may have additional rights under your local jurisdiction that this policy does not cover.

Thank you for choosing Barbarian Bands. We are committed to ensuring you have a positive experience with our products and are here to assist with any questions or concerns you may have.